Exove participates in TalentIT and Arena career fairs. TalentIT takes place on Thursday November 3rd at Dipoli in Otaniemi, and Arena fair on Wednesday November 9th at the main building of Helsinki School of Economics.
We held our annual customer satisfaction survey in September, and got feedback from our clients. The feedback has been analysed, and this post summarises the key findings. Once again, thank you for all of you who responded.
Our general ratings stayed at the same excellent level compared to last year, and a huge majority (~85%) of respondents are satisfied or very satisfied with our services and us. Our price / quality ratio is also seen good or excellent by more than 70% of respondents, and less than 10% think that it is poor or bad. Rest think that we are on par with everyone else. Our ability to keep the fixed budgets in all projects throughout our history shows in the answers.
Our services were rated mostly excellent (~25%) or good (~60%), but also average (~10%) or poor or even bad (about 5% combined). We have approximately kept the scores compared to the last year.
Quality and understanding clients' needs were regarded very high, around 75-90% good or excellent. There were minor slide in the excellent numbers compared to the last year. As earlier, clients like our staff, and we are seen both friendly and professional.
More than 65% of you think that we are better than our competition, another 30% don't see differences, and around 5% feel that we are doing worse.
Around 90% of you would buy again from us (of those about 20% definitely). These numbers took a minor hit compared to the last year but they we are still pretty proud of them. They continue our tradition of high customer satisfaction throughout the history of the company.
30% of our clients have already recommended us (thanks!), around 20% would definitely recommend, another 35% would recommend, and the remaining 15% are not willing to recommend us. All in all more than 85% of our clients would recommend us, which is a very good result.
Clients value our professionalism, reliability, and flexibility. We are also regarded as innovative, creative, friendly, honest, passionate, and ambitious. Thank you for these kind words.
If you feel that we could be a good — flexible, friendly, and professional — partner for you, get in touch with Janne Kalliola, +358 40 558 1796 or firstname.lastname@example.org.
We are been working closely together with the city of Helsinki to design and develop an open democracy platform to enhance opportunities for citizen participation in the city administration.
The system has been in use for a few weeks at demokratia.hel.fi (in Finnish only, English summary), and yesterday there was a first open meeting (in Finnish, includes video) that citizens could participate in by being present at the town hall, through the site, or by watching the event through cable-TV. For the meeting, we implemented a real-time chat support in the system, and it was used extensively.
Speaking of the system, it is based on Drupal 7 extended with a number of contrib modules, a city of Helsinki look'n'feel template, and a couple of site specific custom modules.
Our growth continues, and we are hiring more people to join our team either in Helsinki or Tallinn office. If you have strong Drupal experience and would like to develop yourself with several of the biggest Drupal projects around the Baltic sea, check out the position and send your application with CV and salary expectations to email@example.com.