Customer survey results 2009

We have held our annual customer survey again this autumn. We got excellent results last year, and keeping up with that was more than challenging.

This year, we got somewhat better results in certain areas, and somewhat worse ratings on others. This is partially due to a couple challenging projects during the summer.

Our service was regarded mostly excellent (35%) or good (45%), but also average (10%) or poor (10%). The share of excellent rose from last year, but average and poor ratings were introduced now.

More than 70% of the customers think that we are better than our competitors. Further, most of the customers have either already bought from us, or would buy them in the future. We are really pleased to hear this, and will continue to strive further to keep or even increase these ratings.

Regarding our assets, responsiveness, keeping promises, and understanding customers’ needs were regarded very high, around 80-85% good or excellent. Our customers also like our staff, and we are seen both friendly and professional — a rare combination that we are cultivating constantly.

If you feel that we could be a good — friendly and professional — partner for you, get in touch with Janne Kalliola, +358 40 558 1796 or janne@exove.com.